Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
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Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
商品＃: 75578960

Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015

商品＃: 75578960

JPY 1802

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この商品の利点

Expert Insight
Gain practical strategies and insights from industry experts to enhance customer service delivery and create memorable experiences for clients.
Updated Content
The third edition includes the latest trends and techniques in customer service, ensuring relevance and effectiveness in today’s competitive market.
Actionable Techniques
Offers actionable techniques and real-world examples for immediate implementation, empowering teams to drive exceptional service and customer loyalty.

製品詳細

Shop Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015 online at a best price in 日本. 1292100206
  • Discover high impact, low investment tips and tricks to improve customer service
  • Create memorable moments that will get you noticed, referred, and reviewed
  • Learn strategies to delight customers and keep them coming back
  • Win more customers without breaking the bank
  • Boost your online profile, ranking, and star-rating
  • Gain valuable techniques and case studies from an expert in customer service
Publisher Pearson Business
Publication date 17 Sept. 2015
Edition 3rd
Language English
Print length 296 pages
ISBN-10 1292100206
ISBN-13 978-1292100203
Item weight 1.05 kg
Dimensions 13.79 x 1.7 x 21.59 cm

どんな人にお勧めですか？

Suitable For
  • Customer Service Managers

    Ideal for managers aiming to elevate service levels and train their teams effectively to deliver exceptional experiences.

  • Business Owners

    Useful for small to mid-sized business owners seeking to enhance customer satisfaction and loyalty through service improvements.

  • Training Professionals

    Beneficial for trainers looking to develop comprehensive customer service programs and methodologies for diverse organizations.

Not Suitable For
  • Technical Experts

    Those focused on technical skills may find less relevance in customer service strategies and concepts presented here.

製品説明書

Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015

About This Item

Introducing "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" Are you looking to take your customer service skills to the next level? Look no further than "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback." This comprehensive guide is your key to unlocking the secrets of providing top-notch customer service that will leave your customers coming back for more. In this 3rd edition, you'll find the latest strategies, techniques, and tips for delivering exceptional customer service. Whether you're a seasoned professional or just starting out in the customer service industry, this book has something for everyone. Learn from the best in the business as they share their insights and experiences on how to exceed customer expectations. From building strong customer relationships to resolving conflicts with grace, this book covers it all.

Discover how to create a culture of customer service excellence within your organization and gain a competitive edge in today's market. This book also serves as a valuable resource for customer service managers and trainers. Equip your team with the skills they need to provide excellent customer service and boost customer satisfaction. With practical advice and real-life examples, this book will help your team deliver exceptional service that sets your organization apart from the competition. Don't miss out on the opportunity to enhance your customer service skills and create a memorable customer experience.

Order your copy of "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" today and start delivering five-star service that will leave a lasting impression on your customers.

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Brands & Corporate Identity Editorial Review

The "Five Star Service: How to deliver exceptional customer service" book is highly recommended for individuals and businesses looking to enhance their customer service skills. The book provides valuable ideas and insights that can be easily applied in everyday work life. It is particularly well-suited for the hotel industry, but the principles and examples provided can be beneficial for anyone working in a customer-facing role. The book is praised for its clear and engaging writing style, as well as its relatable stories and examples. It offers a fresh perspective on customer service and emphasizes the importance of creating fantastic customer experiences. The concepts presented, such as the "emotional bank," are applicable and practical. Overall, this book is highly recommended for those seeking to improve their customer service skills and create memorable experiences for their customers.

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長所

  • Provides valuable ideas and insights
  • Clear and engaging writing style
  • Relatable stories and examples
  • Applicable to various industries, especially the hotel industry
  • Emphasizes the importance of creating fantastic customer experiences

短所

  • No negative feedback provided in the reviews.

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