- Home Page /
- Books /
- Business & Money Books /
- Marketing & Sales Books /
- Marketing /
- Research /
- This is Service Design Thinking: Basics, Tool...
Item #:
337005
This is Service Design Thinking: Basics, Tools, Cases
89% of respondents would recommend this to a friend
Item #:
337005
JPY 5884
Price Details
Excluding Shipping & Custom charges ( Shipping and custom charges will be calculated on checkout )
*All items will import from US
36%
In stock
Imported from USA store
QTY:
Order now and get it around Monday, September 28
Secured transaction
Ubuy works hard to protect your security and privacy. Our advanced payment security system ensures confidentiality by encrypting your information during transmission using AES (Advanced Encryption Standards) and SSL (Secure Socket Layer) protocols. Your payment details are 100% secure as we do not share your payment details with third party sellers.
Our Top Logistics Partners
Fast
Shipping
Free
Return*
Secure Packaging
100% Original Products
PCI DSS Compliance
ISO 27001 Certified
Product Details
- How to design and market services to create outstanding customer experiencesService design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design.This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections:Basics: outlines service design thinking along five basic principlesTools: describing a variety of tools and methods used in Service Design ThinkingCases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service DesignAt the end, a one-page Customer Journey Canvas is included, which can be used to quickly sketch any service on a single sheet of paper―capturing different stakeholder concerns: e.g. customers, front-line staff and management.
| Publisher | Wiley |
| Publication date | January 11, 2012 |
| Edition | 1st |
| Language | English |
| Print length | 384 pages |
| ISBN-10 | 9781118156308 |
| ISBN-13 | 978-1118156308 |
| Item Weight | 2.31 pounds (1.05 kg) |
| Dimensions | 7.3 x 0.8 x 9.1 inches (18.5 x 2 x 23.1 cm) |
Product Description
This is Service Design Thinking: Basics, Tools, Cases
Have any Query? Chat with us
Customer Questions & Answers
-
Question: How to Shop This is Service Design Thinking: Basics, Tools, Online From Ubuy?
Answer: It’s easy to shop This is Service Design Thinking: Basics, Tools, online from Ubuy. You just have to search for the product, choose your shipping method while checking out and get it delivered to your location. -
Question: Is This is Service Design Thinking: Basics, Tools, Available to Shop Online in Japan?
Answer: Yes, at Ubuy Japan this product is available for you to shop at a reasonable price. The This is Service Design Thinking: Basics, Tools, is not available locally but you can trust us with our express shipping services. -
Question: How Long Does It Take to Get Product After Placing the Order?
Answer: The delivery time of your ordered product varies as per what you've ordered and the shipping method that you've chosen. The estimated delivery time is mentioned during the checkout process, so be carefree while shopping.
Research Editorial Review
No editorial reviews found
Customer Reviews & Ratings
492 customers ratings
-
5 Star
60%
-
4 Star
22%
-
3 Star
11%
-
2 Star
2%
-
1 Star
5%
Review this product
Share your thoughts with other customers
Platform Trust & Buyer Confidence
JK
Jasmin
Verified buyer
“Great products and very good service: very easy and very fast international delivery.”
9 September 2026 · via Trustpilot
AG
Anke
Verified buyer
“Wonderful online shopping experience, smooth transaction from the start. Payment method works conveniently and delivery is unexpectedly fast and reliable. You go the extra mile for service. What makes this even more amazing, you deliver to Namibia. I will remain a happy Ubuy customer and will increase my purchases for sure! Thank you!”
10 September 2026 · via Trustpilot
H
Hazel
Verified buyer
“Very easy to find the products what you need, and so fast delivery, that’s why I highly recommended to others costumers to used ubuy.”
10 September 2026 · via Trustpilot
O
Opaleye
Verified buyer
“I received exactly what I ordered I was skeptical about your site because that was my first time to order. But the order came timely and neatly packaged. I was not disappointed. Thank you.”
11 September 2026 · via Trustpilot
AC
Adele
Verified buyer
“Easy to find and order what you want on the website. Delivery is quick to the UK”
8 September 2026 · via Trustpilot
Secure Checkout
Global Delivery
Easy Returns
Genuine Products
Product Price History
Important information
- Limitations : For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). The recipient is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Ubuy or its affiliates, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
- Not all the products listed on Ubuy are for sale, as Ubuy is a global search engine. Products are subject to export/trade regulations.
JPY 5884
Order now and get it around Monday, September 28
This item is not restrict in my country.(Please click on above link if this item is not restrict in your country, So our team will review and allow.)
QTY:
Secured transaction
PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
Our Top Logistics Partners
Fastest cross-border delivery
Ubuy Assurance
Experience worry-free shopping with 100% original products, PCI DSS-compliant payment security, ISO 27001-certified data protection, the fastest cross-border delivery, free returns *, and secure packaging on every order.